COVID-19 Information
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I cannot use my stay experience because of the COVID-19 outbreak, what can I do?
Unfortunately due to the unexpected outbreak of COVID-19, many hotels have had to temporarily close. We acknowledge that you may be unable to use your giftbox but we will do our utmost to help you find a later date so that you can enjoy your experience.
If you would like us to review alternative dates for your reservation, please contact our customer service with your booking reference, voucher number and the dates of your choice. If you are unable to find an alternative date, you can cancel your booking from your personal account by logging in here.
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My giftbox is close to expiry and I cannot use it because of the COVID-19 outbreak, what can I do?
Unfortunately due to the unexpected outbreak of COVID-19, many of our partners have had to close. We acknowledge that you may be unable to use your giftbox but we will do our utmost to help you find a later date so that you can enjoy your experience.
Some of our partners are currently offering a ‘take-away’ option which means that you can still use your gift voucher to avail of your experience. We advise you to contact the partner directly beforehand to check if this option is available.
If your giftbox expires in less than 3 months and you are unable to use it, we can extend its validity for you. Please contact our customer service with your gift voucher number if you would like us to extend the validity.
Did you find the information you were looking for? If this is not the case, we have many more articles that may assist you, or you can contact us here