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General Terms and Conditions of Exchange

Article 2.3: Exchange procedure


For full details on the Exchange conditions applicable to the Gift Box/E-Box, the Beneficiary should refer to the general terms and conditions of sale applicable at the time of purchase of his/her Gift Box/E-Box. These conditions are available on the Site by clicking on the “Legal Notices” section.

In all cases, the exchange applies only to Gift Boxes/E-Boxes where a Gift Voucher has not been used.

The Gift Box/E-Box is non-refundable, save in circumstances where the right to cancel is being exercised.

Exchanges are always made in terms of the purchase value of the Gift Box/E-Box to be exchanged, namely in terms of the price actually paid by the Purchaser, following any reduction or rebate.

The Beneficiary has the right to an exchange for a Gift Box/E-Box of a higher value than that purchase subject to paying the price supplement on the Site.

Currently valid Gift Boxes/E-Boxes* Gift Boxes/E-Boxes where the validity date* has been exceeded by up to 3 months
Exchange on Site Exchange possible and free of charge for an E-Box the value of which is an amount equal to the purchase value following any reduction or rebate. Exchange possible for up to 3 months following the expiry date for an E-Box the value of which is equal to or less than the purchase value following any reduction or rebate. This exchange is subject to a fee of €10, deducted from the amount of the exchanged Experience Gift.
Exchange through Customer Services Exchange possible for an E-Box the value of which is an amount equal to the purchase value of the Gift Box or E-Box following any reduction or rebate. This exchange is subject to a fee of €10, deducted from the amount of the exchanged Experience Gift. Exchange possible up to six months following the expiry date for an E-Box thats value amount is equal to the purchase value of the Gift Box or E-Box following any reduction or rebate. This exchange is subject to a fee of €10, deducted from the amount of the exchanged Experience Gift.

For reservations made by the Customer Services by telephone, the processing fees will be invoiced and subject to VAT.

Furthermore, Smartbox offers Beneficiaries the possibility of exchanging their Experience Gift, irrespective of the chosen method of exchange, for a Gift Box (physical), subject to the payment of €10.

Note: For further information on the exchange of Gift Cards please refer to the General Terms and Conditions of Use accessible on our website under the “Legal Notices” section. https://www.smartbox. com/ie/terms-and-conditions.