General information
-
What is a Smartbox ?
A Smartbox is a gift you live!
Each Smartbox gift box, gives its recipient the opportunity to select an experience of their choice from a range offered within the gift box. It’s the perfect alternative to a material gift.
Gift boxes are available as both physical boxes and e-Vouchers (delivered via email). Both formats include a voucher or voucher number that allows the recipient to reserve their chosen experience.
If you have received a gift box and would like to access the full list of experiences available, you should register your voucher to your personal account. You can create an account as part of the online registration process.
-
What can I do using the Smartbox App?
The Smartbox app is simple and easy to use. With the app you can:
- • Register your voucher
- • Create an account
- • View your registered vouchers
- • Browse partners
- • Book an activity
- • Access your pass
If you want to purchase a gift box, book a getaway or exchange your gift box, the Smartbox app will redirect you to the Smartbox website to complete these actions.
-
How do I know if I've got the latest version of the app?
From time to time, our app will be updated to incorporate new features and performance improvements. We will always try to inform you when you need to update the app but you can also check for updates via your device.
Android users- 1. Open the Google Play Store app
- 2. Select Menu and then My apps & games
- 3. If an update is available, you will see it listed here and be able to download it
- 1. Open the App Store app
- 2. Select the Updates icon at the bottom of the screen
- 3. If an update is available, you will see it listed here and be able to download it
-
How do I reset my account password?
If you’ve forgotten your password:
- 1. On the home screen of the app, select Log In
- 2. Under the log-in fields, you will see the option to recover your lost password, select Recover
- 3. You will now be redirected to a forgot password screen. Enter your email address in the field provided and select Reset Password
- 4. You will now receive an email that enables you to create a new password
- 1. Select the Settings tab on the app menu
- 2. You will be redirected to your account page
- 3. Scroll down to the Password section
- 4. Insert your current password and new password in the specified fields, and select Save Changes
- 5. Your password has now been updated